Shipping policy

In short

• Shipping is free anywhere in Australia.
• Made-to-order skis take 2–4 weeks to build before they're dispatched. Accessories and apparel ship within 5–7 business days.

Build time

Every pair of skis is built by hand, one at a time, after you order. Allow 2–4 weeks from order to dispatch. Transit time is on top of that.

We'll email you when your build begins and again when your skis are dispatched with tracking details.

If something is going to push your build past 4 weeks — a materials delay, or a workshop cold snap slowing epoxy cure times — we'll contact you and give you a revised date. If the new date doesn't work for you, you can cancel for a full refund.

Accessories and apparel are held in stock and dispatched within 5–7 business days.

If you order skis and accessories together, we'll dispatch the accessories straight away rather than holding them until the skis are ready.

Shipping within Australia

Shipping is free on all orders, Australia-wide. There's nothing to add at checkout.

We can't deliver skis to a PO Box or a parcel locker — they're well over the size limit. Please give us a street address where someone can sign during business hours. A work address is often easiest.

Pickup from the workshop

You're welcome to collect in person from our workshop north-east of Melbourne. Choose pickup at checkout and we'll email you to arrange a time once your skis are ready.

Delivery, signature and damage

Skis are dispatched with signature on delivery. We don't authorise carriers to leave them unattended.

If you specifically ask us to allow an unattended delivery, we'll pass that instruction on — but once the carrier has delivered to your address, we can't be responsible for a parcel that's then stolen or damaged where it was left.

Until your order is delivered to you, it's our problem, not yours. If it arrives damaged, or doesn't arrive at all, contact us and we'll sort it out at our cost. Please check the box on arrival and photograph any external damage before you open it — it makes the freight claim far easier.

Incorrect addresses and failed deliveries

Please check your delivery address carefully at checkout. If you spot a mistake, email us immediately — we can usually change it before dispatch.

If a parcel is returned to us because the address was wrong or nobody was available to accept it after the carrier's attempts, we'll contact you to arrange redelivery. Redelivery is at your cost, as the original free shipping only covers one delivery attempt to the address you gave us.